Work with Us.

We're looking for creative thinkers and problem solvers.

Available positions.

Are you looking for a dynamic and rewarding career
where you can make a difference? Let's talk.
We are committed to a systematic approach to recruitment and selection in order to attract, select, and appoint the best people through a fair and merit-based process.

We provide equality of opportunity in all employment areas in a non-discriminating manner. We recognize the skills and abilities of all people regardless of their race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

This includes equal treatment of existing employees who are considered for promotions.

Full Time, Flexible Work Program.

McLean & Dickey Ltd is looking for a Personal Lines Technical Service Representative to join our Personal Lines Department. Are you looking to expand your skills and be an intricate part of our team? If so, we would like to meet with you.

The Job:

Enhances the broker customer service departments’ effectiveness by providing information and administrative, clerical and support assistance to management and service representatives.

Key Responsibilities:

  • Organizes work by reviewing, sorting, and routing incoming correspondence; collecting information; initiating communications.
  • Provides information to CSRs by locating, and retrieving files, completing daily functions, maintaining requests and customer accounts consistent with office procedures.
  • Maintains file integrity by adhering to workflows in Broker Management System.
  • Maintains client accounts by completing defined functions (activities, workflows, naming conventions) directly in the broker management system.
  • Initiates communications with clients by making calls to request or verify information; emailing information to clients or agencies; completing correspondence.
  • Completes requests by answering or referring inquiries; emailing, scanning of documents; assembling information; preparing letters; properly documenting system.
  • Supports client services by completing property evaluations; updating account information; accumulating and entering survey responses onto the database.
  • Provides backup coverage to reception.
  • Provides backup coverage and resources by assisting the CSRs during peak periods and vacations in accordance with the standards for this position.
  • Prepares reports by collecting information; taking minutes at departmental meetings; distributing reports and minutes as appropriate.
  • Protects operations by keeping client information confidential.
  • Maintains technical knowledge by taking courses; attending educational workshops; webinars, reading publications.
  • Contributes to team effort by accomplishing related results as needed.

What you’ll need:

  • Positive interpersonal skills including excellent verbal and written communication in English.
  • High level of personal accountability, professionalism, and confidentiality.
  • Ability to work independently.
  • Team player.
  • Effective listening skills.
  • Positive attitude.
  • Multi-Tasking.
  • Organization/Time management.
  • Problem solving/conflict management.
  • Professionalism & dedication to customer service excellence.
  • Ability to exercise sound judgement in the application of appropriate underwriting rules.
  • Ability to accept and embrace change.
  • Grade 12 High School education.
  • Comfort level with MS Office applications.
  • Office experience in general insurance in the support or service area would be an asset.
  • Willingness to learn and excited about the opportunity to build a career in general insurance.
  • RIBO licence or willingness to obtain RIBO licence would be an asset.


Who we are:
Established in 1922, McLean & Dickey Ltd. is Simcoe County’s leading independent insurance brokerage servicing clients across Ontario. Don’t let our age fool you. We’re a thriving company with a dynamic and progressive work environment that fosters and supports continued education, community volunteerism and work-life balance. With lots of opportunities for growth and advancement, this position allows you to provide insurance solutions within a paperless, technology driven environment.

We offer:

  • Competitive compensation package
  • Flexible work program around core hours, Monday to Friday, based on a 35-hour work week, including a hybrid opportunity
  • Vacation and paid personal/sick days
  • Extended health care coverage including health, dental and vision care, life and travel insurance
  • Defined Contribution Pension plan
  • Tuition reimbursement for related education
  • RIBO Licensing and industry Association memberships paid
  • Continuing Education hours paid
  • Community volunteer hours reimbursement
  • Annual Performance Reviews
  • Support from in-house HR and IT departments
  • Free parking
  • Too many perks and incentives to list


Inclusion and equal opportunity employment:
McLean & Dickey Ltd. provides a workplace environment that respects the differences of all individuals, giving every employee the opportunity to be heard, and in conjunction, obtaining better outcomes for everyone.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation because of a disability, please advise the HR representative, who will consult with you to determine an appropriate accommodation.

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