Work with Us.

We're looking for creative thinkers and problem solvers.

Available positions.

Are you looking for a dynamic and rewarding career
where you can make a difference? Let's talk.
We are committed to a systematic approach to recruitment and selection in order to attract, select, and appoint the best people through a fair and merit-based process.

We provide equality of opportunity in all employment areas in a non-discriminating manner. We recognize the skills and abilities of all people regardless of their race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

This includes equal treatment of existing employees who are considered for promotions.

Full Time, Flexible Work Program.

McLean & Dickey Ltd is looking for a Technical Service Representative to join our Personal Lines Department. Are you looking to expand your skills and be an intricate part of the Personal Lines team? If so, we would like to meet with you.

The Job:

Enhances the broker customer service department by providing information and administrative, clerical and support assistance to management and service representatives.

Key Responsibilities:

  • Organizes work by reviewing, sorting, and routing incoming correspondence; collecting information; initiating communications.
  • Provides information to CSRs by locating, and retrieving information,
    completing daily functions, maintaining requests and customer accounts consistent with office procedures.
  • Maintains file integrity by adhering to workflows in the Broker Management System.
  • Maintains client accounts by completing defined functions (activities, workflows, naming conventions) directly onto the broker management system.
  • Initiates communications with clients by making calls to request or verify information; emailing/faxing information to clients or agencies; completing correspondence.
  • Completes requests by answering or referring inquiries; emailing, scanning of documents; assembling information; preparing letters; properly documenting system.
  • Supports client services by completing home evaluations; updating account information; accumulating and entering survey responses onto the database.
  • Provides backup coverage to reception.
  • Provides backup coverage and resources by assisting the Producers and CSRs during peak periods and vacations in accordance with the standards for this position.
  • Prepares reports by collecting information; taking minutes at departmental meetings; distributing reports and minutes as appropriate.
  • Protects operations by keeping client information confidential.
  • Maintains technical knowledge by taking courses; attending educational workshops; webinars, reading publications.
  • Contributes to team effort by accomplishing related results as needed.

What you’ll need:

  • Positive interpersonal skills including excellent verbal and written communication in English.
  • High level of personal accountability, professionalism, and confidentiality.
  • Ability to work independently.
  • Team player.
  • Effective listening.
  • Positive attitude.
  • Multi-Tasking.
  • Organization/Time management.
  • Problem solving/conflict management.
  • Policy interpretation.
  • Professionalism & dedication to customer service excellence.
  • Ability to exercise sound judgement in the application of appropriate underwriting rules.
  • Ability to accept and embrace change.
  • Grade 12 High School education.
  • Comfort level with MS Office applications.
  • Minimum one-year office experience in general insurance in the support or service area would be an asset.
  • Willingness to learn and excited about the opportunity to build a career in general insurance.

Who we are:
Established in 1922, McLean & Dickey Ltd. is Simcoe County’s leading independent insurance brokerage servicing clients across Ontario. Don’t let our age fool you. We’re a thriving company with a dynamic and progressive work environment that fosters and supports continued education, community volunteerism and work-life balance. With lots of opportunities for growth and advancement, this position allows you to provide insurance solutions within a paperless, technology driven environment.

We offer:

  • Competitive compensation package
  • Flexible work program around core hours, Monday to Friday, based on a 35-hour work week, including a hybrid opportunity
  • Vacation and paid personal/sick days
  • Extended health care coverage including health, dental and vision care, life and travel insurance
  • Defined Contribution Pension plan
  • Tuition reimbursement for related education
  • Community volunteer hours reimbursement
  • Annual Performance Reviews
  • After hours claims service provided by Third Party Company
  • Support from in-house HR and IT departments
  • Free parking
  • Too many perks and incentives to list

Inclusion and equal opportunity employment:
McLean & Dickey Ltd. provides a workplace environment that respects the differences of all individuals, giving every employee the opportunity to be heard, and in conjunction, obtaining better outcomes for everyone.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation because of a disability, please advise the HR representative, who will consult with you to determine an appropriate accommodation.

Apply Now

Full Time. Flexible Work Program.

MD Marine is seeking a unique individual to consistently provide exceptional customer service to our new and existing clientele to support our promise of Boat Insurance Made Easy! 

The Job:
Reporting to the Service Manager, you will be responsible for resolving client inquiries and problems as well as, reviewing policies and reporting claims.

Key Responsibilities:
CUSTOMER SERVICE

  • Identify, address and resolve client inquiries and problems in a timely and professional manner.
  • Review policies and report claims.
  • Proactively communicate with clients regarding payment, gather required information, explain coverage changes and limitations.
  • Obtain underwriting approval when needed.

SALES

  • Sell policies to new and existing clients in accordance with approved processes.
  • Address all inquiries from prospective clients in a professional and knowledgeable manner.
  • Obtain all necessary details in order to properly rate the risk.
  • Provide certificates of insurance to clients, dealers, and finance companies as requested.

PROCESSING

  • Process renewals, new business, endorsements, cancellations, reinstatements in the appropriate systems in accordance with approved processes.
  • Handle incoming paperwork and client requests in accordance with service level agreements.
  • Maintain database of client information.

EMAIL & VOICEMAIL

  • Respond to clients in a timely and professional manner
  • Follow up on outstanding documentation
  • Secure customer testimonials

OTHER PROJECTS

  • Projects as assigned by the management team
  • Attend courses to further work related education and complete job related self-development

What you’ll need:

  • Post-secondary level education.
  • RIBO license (or willingness to obtain – paid training is provided.)
  • Advanced knowledge of MS Office applications.
  • Familiarity with in-house policy management systems.
  • Company/Insurer management systems.
  • Team player.
  • Effective listening.
  • Positive attitude.
  • Multi-tasking skills.
  • Organizational and time management skills
  • Problem-solving skills

Key Competencies:
ORGANIZATIONAL COMMITMENT
Acts to support the company’s mission and goals. Puts the needs and goals of the company before one’s own needs.
INDUSTRY AWARENESS
Remains constantly aware of changes in the insurance and marine industries, and uses this awareness to help the company evolve to work effectively in changing times.
TEAMWORK
Works effectively and efficiently in a team environment. Encourages others to see the value of teamwork, and supports group decisions even if they differ from one’s own point of view.
RELATIONSHIP MANAGEMENT
Develops and maintains positive working relationships with all employees. Demonstrates respect towards others and actively builds trust to promote a confident and effective team.

Inclusion and equal opportunity employment:
McLean & Dickey Ltd. provides a workplace environment that respects the differences of all individuals, giving every employee the opportunity to be heard, and in conjunction, obtaining better outcomes for everyone.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation because of a disability, please advise the HR representative, who will consult with you to determine an appropriate accommodation.

Apply Now with a cover letter and resume.