Work with Us.

Full Time, Flexible Work Program. McLean & Dickey is a different kind of insurance brokerage. We provide a progressive working environment with excellent opportunities to grow within our organization. We focus on those candidates whose values and work ethics make them an excellent fit for our team. At the heart of our culture, you’ll find a comprehensive program of training, collaboration, and ongoing mentoring that encourages our team members to continuously develop their careers in insurance. Are you looking to take the first step in advancing your career and being a critical member of a dynamic team? If so, we’d like to meet you. The Job: Reporting to the Personal Lines Manager, you’ll supports the Personal Lines team by providing information, administrative, and clerical assistance to management and service representatives. Key Responsibilities:

• Organizes work by reviewing, sorting, and routing incoming correspondence; collecting information; initiating communications.
• Provides information to CSRs by locating searching and retrieving files, completing daily functions; maintaining requests and files consistent with office procedures.
• Maintains file integrity by adhering to workflows in Broker Management System.
• Maintains client accounts by completing defined functions (activities, workflows, naming conventions) directly onto the broker management system.
• Initiates communications to clients by making calls to request or verify information; faxing information to clients or agencies; completing correspondence.
• Completes requests by answering or referring inquiries; faxing or photocopying documents; assembling information; preparing letters; properly documenting system.
• Supports client services by completing home evaluations; updating account information; accumulating and entering survey responses onto the database.
• Communicates with insurance companies, claims adjusters, automobile dealerships, lawyers and mortgage companies.
• Provides backup coverage to reception.
• Provides backup coverage and resources by assisting the CSRs during peak periods and vacations in accordance with the standards for this position.
• Prepares reports by collecting information; taking minutes at departmental meetings; distributing reports and minutes as appropriate.
• Protects operations by keeping client information confidential.
• Maintains technical knowledge by taking courses; attending educational workshops; reading publications.
• Contributes to team effort by accomplishing related results as needed.

What you’ll need:

• Positive interpersonal skills including excellent verbal and written communication
• High level of personal accountability, professionalism, and confidentiality
• Ability to work independently and as a team player
• Excellent organization, time management and multi-tasking skills
• Effective listening and a positive attitude
• Excellent oral and written communication skills in English.
• Problem solving/conflict management
• Policy Interpretation
• Professionalism and a dedication to customer service excellence
• Ability to exercise sound judgement in the application of appropriate underwriting rules
• Ability to accept and embrace change
• Grade 12 high school education
• Comfort level with MS Office applications
• Office experience in general insurance in the support or service area would be an asset.

Who we are: Established in 1922, McLean & Dickey Ltd. is Simcoe County’s leading independent insurance brokerage servicing clients across Ontario. Don’t let our age fool you. We’re a thriving company with a dynamic and progressive work environment that fosters and supports continued education, community volunteerism and work-life balance. With lots of opportunities for growth and advancement, this position allows you to provide insurance solutions within a paperless, technology driven environment. If you like the idea of stepping away from the frantic big city pace and pursuing your career in a flourishing lakeside community, this is the place for you. We offer:

• Competitive compensation package
• Flexible work program around core hours, Monday to Friday, based on a 35-hour work week
• Vacation and paid personal/sick days
• Extended health care coverage including health, dental and vision care, life and travel insurance
• Defined Contribution Pension plan
• Tuition reimbursement for related education
• RIBO Licensing and industry association memberships paid
• Continuing education hours paid
• Community volunteer hours reimbursement
• Annual performance reviews
• Support from in-house HR and IT departments
• Free parking
• Too many perks and incentives to list

Inclusion and equal opportunity employment: McLean & Dickey Ltd. provides a workplace environment that respects the differences of all individuals, giving every employee the opportunity to be heard, and in conjunction, obtaining better outcomes for everyone. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation because of a disability, please advise the HR representative, who will consult with you to determine an appropriate accommodation. Apply Now with a cover letter and resume.